Returns must be authorized in advance and must be received within 30 days of your original order date, be undamaged, and have the original seal intact. Return postage is at your own expense. We will, if requested, exchange products, or refund the amount paid for the products to your original payment method, or give you store credit toward a future purchase. If you refuse a domestic USPS delivery unopened, you typically do not have to pay return postage and we will refund your original payment method for the amount paid for the products upon receipt if within 30 days from order date. Shipping/handling costs are not refundable unless it was our error that caused a package to be delivered to the wrong address. In the case of an exchange and you want a new product mailed before we receive the exchanged product, you will be billed for the new item and its postage, and the return will be refunded upon receipt in good condition.